Last updated: 4 November 2026
This notice explains how Amazing Smile Turkey uses personal information when you visit our website, ask a question, request a treatment plan, book an online information meeting or register for a Dental Event. It also explains our email and WhatsApp contact choices, automated administrative assistant and website media.
1. Who we are and how to contact us
Amazing Smile Turkey is operated by AST Ağız ve Diş Sağlığı Polikliniği San. ve Tic. Ltd. Şti. Our clinic is in Antalya, Turkey. For questions about this notice, your information or your contact preferences, email info@amazingsmileturkey.com or call +90 544 170 40 40.
Clinic address: Güneş Mah., 15 Temmuz Şehitler Cad., No: 112, D: 3, 07260 Kepez, Antalya, Turkey. Website: amazingsmileturkey.com.
2. Information we receive
- Enquiry and booking details: your name, email address, phone number, the page or event you used, your chosen appointment date and time, and information you send us about your request.
- Communication records: messages, replies, appointment confirmations, changes, cancellations and delivery information from our email, WhatsApp and connected contact channels.
- Permission records: whether you accepted a contact notice, its wording and version, the date and source, and a reference linking it to your enquiry or booking.
- Technical and source information: information needed to operate and secure the website, plus referral or campaign information where collected in line with your cookie choices.
If you choose to send dental photographs, X-rays or details about your health, this may include sensitive health information. Please share only what is relevant to your request. Our team can explain the appropriate way to provide records. A general enquiry form is not an emergency service or a substitute for a clinical assessment.
3. Why we use your information
We use your details to answer your request, prepare the next steps for a treatment enquiry, organise an appointment, keep the correct booking and contact record, prevent duplicate bookings, and support communication with our team. Website enquiries are routed into our CRM; event bookings and online meeting requests use their corresponding booking and follow-up workflows.
Dental Events in the UK or Ireland are for information and assessment only. All dental treatment takes place in Antalya, Turkey.
4. The basis for processing
The basis depends on the activity. Responding to a request or arranging a service may involve steps you ask us to take before a contract or administration of the service you request. Where we rely on consent for email or WhatsApp contact, we keep a record of your choice. We also have legitimate interests in securing our systems, preventing duplicate or fraudulent requests and keeping an accurate administrative history. Some records may need to be retained to meet applicable legal or professional obligations.
Non-essential analytics, advertising technologies and external media are subject to the relevant cookie choices. Health information needs an additional, appropriate basis for that particular use; the website contact checkbox is not a general clinical, research or publication consent. Where a separate explicit consent is required, it must be obtained for that use.
5. Email, WhatsApp and marketing choices
Our website forms show a required, initially unticked Privacy consent checkbox. Its contact notice says that we may use your details to manage your enquiry or appointment and contact you by email and WhatsApp about it, including confirmations and reminders. An expandable explanation is available before you submit.
Related messages may include a reply to your enquiry, an appointment confirmation, a reminder, a cancellation or a change of date or time. Our team and automated administrative assistant may send these messages. If you contact us directly, we may reply to the request you make through that channel.
This website checkbox does not give permission for promotional campaigns or unrelated offers. Permission for advertising messages must be handled separately. Requesting information or an appointment does not mean that you agree to every future campaign.
WhatsApp messages use the WhatsApp Business Platform and our CRM. WhatsApp is a Meta service and its own privacy terms also apply. Email may use our connected company mailboxes and transactional delivery provider. We record sending or provider acceptance where available; a sent status does not necessarily mean that a message was delivered or read.
You can ask us to stop using a contact channel by replying STOP on WhatsApp or emailing info@amazingsmileturkey.com. Please tell us your preferred way to receive any necessary appointment updates. Withdrawing consent does not affect processing that was lawful before withdrawal. Asking to stop messages does not, by itself, cancel a booked appointment; please tell us separately if you also want to cancel or change it.
6. Our automated administrative assistant
Our assistant, Sarah, can help with incoming enquiries and administrative communication, such as acknowledgements, reminders and clear appointment requests. Relevant message content and booking details may be processed by the connected AI service to identify the request and support this workflow. OpenAI is used for this assistance.
Clinical questions, unclear requests and matters needing staff review are referred to our team. The assistant does not provide a final diagnosis or decide that a treatment is clinically suitable for you. You can ask to speak to a person. An appointment change depends on the available booking information and capacity.
7. People and services involved
Relevant information is available to authorised members of our team and to the service providers needed for the activity. Our current systems include Hostinger for hosting and company email infrastructure, our CRM and booking systems, Postmark for transactional email delivery, Meta for WhatsApp and connected social contact channels, and OpenAI for the automated assistance described above.
Depending on your choices, the website may also use Google Analytics and Meta advertising technologies, and external media such as Google Maps or YouTube. Access to those technologies is controlled through the website's cookie settings where applicable. We may also disclose information where required by law or needed to deal with a legal claim.
8. Where information is processed
Our clinic and business operations are in Turkey, so handling your enquiry or arranging treatment involves processing information in Turkey. Connected providers may process information in other countries depending on the service and its configuration. You can contact us for information about the providers and transfer arrangements relevant to your information.
9. How long information is kept
Retention depends on the type of record and why it is needed. The criteria are whether your enquiry or appointment is still active, whether the information is needed for ongoing care or follow-up, applicable clinical, accounting or other legal record requirements, evidence of permission and contact preferences, and the need to handle complaints or legal claims.
An unfinished website enquiry, a communication history and a clinical record may therefore have different retention periods. A record of an opt-out may be needed to respect that choice. Contact us if you would like the retention information applicable to a particular record or want to request deletion.
10. Cookies, analytics and external media
Use Cookie settings on the website to review analytics, marketing and external media choices. Necessary functionality can include keeping a booking session secure and remembering relevant choices. Non-essential tools and embedded media can involve their providers receiving technical information about your visit. You may change your choices later through the same control.
11. Stories, gallery images and patient photographs
The website includes stories, gallery photographs and videos. Sending us a photograph privately or making an enquiry does not, by itself, give us permission to publish your image, treatment information or testimonial. Public use of identifiable patient material requires the appropriate separate permission. Please contact us if you have a question about an image or want us to review permission for material relating to you.
12. Your choices and rights
Depending on the law that applies, you may have rights to access your personal information, correct it, request erasure or restriction, object to certain processing, receive qualifying information in a portable form, and withdraw consent where processing is based on consent. Some rights have exceptions, for example where records must be kept to meet a legal obligation. We may need to check your identity before disclosing or changing a record.
To make a request, email info@amazingsmileturkey.com. Please identify the contact details or booking involved so that we can find the right record. You can also complain to the relevant supervisory authority, including the UK Information Commissioner's Office or the Irish Data Protection Commission, as applicable.
13. Updates to this notice
We may update this notice when our contact channels, website or administrative workflows change. The date at the top identifies this version. A new use requiring a separate permission is not authorised simply by changing this notice.
