1. Who we are and how to contact us
Amazing Smile Turkey is the trading name of AST AĞIZ VE DİŞ SAĞLIĞI POLİKLİNİĞİ SAN. VE TİC. LTD. ŞTİ. This notice explains how we use information relating to website enquiries, Dental Event registrations and related communications.
Contact: info@amazingsmileturkey.com
Address: Güneş Mah., 15 Temmuz Şehitler Cad., A Blok No: 112/3, Kepez, Antalya, Türkiye.
2. Information collected
Depending on the form or contact method you use, we collect your name, telephone number, email address, chosen event, preferred date or time, attendance response, contact preferences and the information you include in your enquiry. Fields marked as required are needed to process that request; optional fields may be left blank.
When you submit a Facebook or Instagram lead form, we receive the details and answers you submit, together with form and lead identifiers used to route and reconcile the request. Website and campaign information may include the page or advertisement that brought you to us, technical connection information and your cookie choices.
3. How we use your information
We use registration details to respond to your request, contact you about your selected Dental Event, check availability and organise follow-up. We record the request in Amazing Smile CRM, associate it with the relevant event and keep a record of communications. A form submission or preferred date does not itself confirm an appointment.
Where applicable data protection law requires a lawful basis, handling a request you have made may involve steps at your request before a contract. Routine enquiry administration and preventing duplicate or fraudulent requests may rely on legitimate interests in operating and protecting the service, subject to your rights. Consent applies where required for optional marketing or non-essential tracking. Legal obligations apply where records must be retained by law.
4. Facebook and Instagram forms; phone verification
Meta operates the Facebook and Instagram form interface under its own privacy terms. If SMS verification is enabled, follow Meta's instructions to verify access to the number you provide. Do not send a verification code to our team. The information you submit can be retrieved into our CRM for the event enquiry described above.
Our Dental Event registration forms are intended for contact and scheduling information. Please do not include medical histories, diagnostic information, identity documents or dental photographs in these advertising forms. Any later clinical information needs separate, appropriate handling and privacy information from the clinic.
5. Contact choices and marketing
Submitting an event enquiry asks us to respond about that event. It does not provide blanket permission for unrelated future promotions. Where separate consent is required for marketing by email, SMS or messaging services, it must be obtained separately.
You can object to direct marketing at any time by replying to the message or emailing info@amazingsmileturkey.com. If processing relies on consent, you can withdraw it without affecting earlier lawful processing. We may retain the minimum information needed to respect an opt-out.
WhatsApp messages
If you ask us to contact you on WhatsApp (for example by choosing "Yes, you can contact me on WhatsApp" on one of our Facebook or Instagram lead forms), we will use your phone number to message you on WhatsApp about the dental event you enquired about and your appointment, including appointment times, confirmation and reminders. Some replies may be sent by our automated event assistant; a member of our team can take over the conversation at any time.
WhatsApp is provided by WhatsApp Ireland Limited / Meta Platforms, and messages are processed through the WhatsApp Business Platform. Our lawful basis for these messages is your consent. We keep a record of your choice, the wording shown on the form and the date you gave it.
You can withdraw your consent at any time by replying STOP to any of our WhatsApp messages or by contacting us using the details in Section 1. After you opt out we will not send you further WhatsApp messages unless you contact us again.
6. Who receives information
Relevant team members use enquiry information to manage your request. Hosting, CRM, communications and technical service providers may process information to support those functions. Meta processes information when you use its services. Information may also be disclosed where a legal obligation requires it. The actual providers and applicable arrangements depend on the channel you use.
7. Where information is processed
Our team operates in Antalya, Türkiye, and may access and process your enquiry there. Technology providers may process information in other countries. This can involve processing outside the UK or European Economic Area.
For information about where your personal data is processed and the international-transfer arrangements applicable to your enquiry, contact info@amazingsmileturkey.com.
8. Retention
Retention should be limited to what is necessary for the purpose. The criteria for enquiry records include whether the request remains active, the event and follow-up period, any ongoing relationship, applicable legal recordkeeping duties and the need to resolve a complaint or claim. An enquiry that develops into treatment may be subject to separate clinical recordkeeping requirements. Contact us for information about the retention applicable to your record.
9. Cookies and external services
The website provides choices for essential storage, analytics, marketing and external media. Use Cookie settings to review your choices. Optional features should operate according to the choices and applicable requirements for that feature. External websites and platforms have their own privacy notices.
10. Your rights
Depending on the law and circumstances, you may have rights to access, correct or erase information, restrict or object to its use, and receive a portable copy. Email info@amazingsmileturkey.com to make a request; proportionate identity checks may be needed. Rights can be subject to legal limits.
You can raise a concern with us and complain to the relevant data protection authority. In the UK, this is the Information Commissioner's Office: https://ico.org.uk/make-a-complaint/.
11. Updates
We may update this notice to reflect changes in how enquiry information is used. Material changes will be communicated where required. The date below identifies the latest version of this notice.
Last updated: 19 October 2026
